🏢 Outsourcing Strategy

Watch the video and complete the comprehensive activities below

Made with ❤️ by Houssine H@sni

📋 Multiple Choice Questions

1.
According to the video, what is the primary goal of outsourcing?
2.
Which company example does the video mention for outsourcing manufacturing while focusing on design and marketing?
3.
Dell's outsourcing strategy in the 1990s revolutionized the PC industry by implementing which inventory system?

🔢 Order the 5-Step Outsourcing Process

Tap the steps in the correct order (1-5) as presented in the video:

Identify core vs non-core activities
Develop clear contracts and SLAs
Evaluate and adjust strategy
Select the right outsourcing partner
Monitor and manage relationship

⚖️ Benefits vs Limitations Classification

Classify each item as a Benefit (B) or Limitation (L) of outsourcing:

1.
Cost savings through lower labor expenses
2.
Loss of control over business processes
3.
Access to specialized expertise
4.
Communication challenges due to cultural differences
5.
Scalability and flexibility in operations

✏️ Complete the Definitions

1.
Outsourcing is the business practice of hiring _______ organizations to perform tasks that are typically done _______.
2.
_______ activities are those that directly contribute to the company's competitive advantage, while _______ activities are prime candidates for outsourcing.
3.
Service Level Agreements (SLAs) define the _______ of work, performance _______, and penalties for non-compliance.

🏭 Company Examples Analysis

Match the companies with their outsourcing strategies mentioned in the video:

1.
Which company outsources customer support to handle high volumes of inquiries?
2.
Which company outsources iPhone production to manufacturers like Foxconn with detailed SLAs?
3.
Which company manages relationships with third-party logistics providers for delivery operations?
4.
Which company has adjusted its outsourcing strategy over the years, sometimes bringing IT functions back in-house?

✅ True or False

1.
According to the video, outsourcing ends once the contract is signed.
2.
Dell's strategy allowed them to offer custom PCs without excess inventory or manufacturing overhead.
3.
Hidden costs never arise in outsourcing arrangements.

🧠 Strategic Analysis

1.
Analyze Dell's outsourcing strategy: How did their focus on supply chain management and direct sales give them a competitive advantage?
2.
Compare the benefits and limitations of outsourcing. In what situations would you recommend a company avoid outsourcing?

💼 Business Application

Scenario: You are the CEO of a growing tech startup with 50 employees. Your company develops mobile apps but currently handles everything in-house: development, customer support, accounting, HR, and marketing.

Task: Using the 5-step outsourcing process from the video, create an outsourcing strategy for your startup.